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How we Treat You

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​Equality​Waterways Ireland is committed to equality of opportunity for all existing and potential employees, customers, suppliers, contractors and stakeholders. In carrying out its functions, powers and duties it is fully dedicated to the fulfilment of its obligation to have due regard to the need to promote equality of opportunity, as required under Section 75 and Schedule 9 of the Northern Ireland Act 1998.​More Info​
​An Autism Boat Trip Booklet is now available.​ The booklet encourages families with Autism to use the waterways and informs them what they may expect to encounter. The booklet has been supported by Autism Ireland.Download
​The Lobbying Act 

​Waterways Ireland is a designated body under the Lobbying Act 2015. 

Dawn Livingstone is the Designated Public Official under Regulation of Lobbying Act 2015 for Waterways Ireland.​

​Dawn can be contacted by email dawn.livingstone@waterwaysireland.org or by telephone 028 6634 6201
​​Waterways Ireland’s Customer Service Strategy 2014-2016 ​​It sets out our current standards of customer service and identifies a series of actions that we will take over the coming three years to build on and improve those standards. ​Download
​​Compliments & Complaints​​Waterways Ireland welcomes input from customers who have experienced our services and facilities. Find out to whom to send your complaint or compliment.Report​
​​Data Protection​​​Its sets out how we will protect the information we hold about you.Download
​​Safeguarding Vunerable Groups​Waterways Ireland is fully committed to safeguarding the well being and safety of children and vulnerable adults with whom we come in contact with through our work.More Info
​Freedom of Information Code Of Practice​The objective of this Code is to facilitate access by members of the public to information held by us.Download
​​Waterways Ireland’s Publication Scheme​​Waterways Ireland’s Publication Scheme provides guidance to the public on what information is routinely available within the organisation and how to obtain it. Download
​Consultations​Waterways Ireland consults widely on all issues relating to how we do our workView​

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