Waterways Ireland ePortal
Waterways Ireland ePortal
    Mon 01 December 2008
 


Complaints Procedure

Information provided to customers on how to complain if they are dissatisfied with the services provided.




Title
SectionClass



WI Complaints ProcedureMarketing and
Communications
Customer Advice



Click on any of the publications above to download.

 


Debugging Information
ColdFusion Server Standard 7,0,2,142559
Template /index.cfm
Time Stamp 01-Dec-08 11:38 PM
Locale English (UK)
User Agent ColdFusion
Remote IP 84.23.9.163
Host Name 84.23.9.163


Execution Time

Total Time Avg Time Count Template
94 ms 94 ms 1 top level D:\waterwaysireland\1.waterways.biznetservers.com\www_root\index.cfm
78 ms 78 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_queries.cfm
78 ms 78 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\inc_page_head.cfm
32 ms 32 ms 1 CFC[ D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc | page_info(exten = ComplaintsProced, dsn = WaterWays, lang_key = 1) ] from D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc
31 ms 31 ms 1 CFC[ D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc | page_langs(dsn = WaterWays, exten = ComplaintsProced) ] from D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc
16 ms 16 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_content.cfm
16 ms 16 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_getArticle.cfm
15 ms 15 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\Application.cfm
0 ms 0 ms 1 CFC[ D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc | page_links(deploy_key = 1, dsn = WaterWays, page_id = WatWayIre-CMS-9DB4D428-BF4A-EF0E-2D32038475931D0C) ] from D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc
0 ms 0 ms 1 CFC[ D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc | page_pubs(deploy_key = 1, dsn = WaterWays, page_id = WatWayIre-CMS-9DB4D428-BF4A-EF0E-2D32038475931D0C) ] from D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc
0 ms 0 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\OnRequestEnd.cfm
0 ms 0 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\cleanup.cfm
0 ms 0 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_banner.cfm
0 ms 0 ms 1 D:\waterwaysireland\1.waterways.biznetservers.com\www_root\sesConverter.cfm
0 ms  STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
109 ms  TOTAL EXECUTION TIME
red = over 250 ms average execution time


SQL Queries

qGetLangsDef (Datasource=WaterWays, Time=0ms, Records=1) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\Application.cfm @ 23:38:54.054
		SELECT language_key, language_default, language_abbr
		FROM language
		WHERE language_default = ? 
Query Parameter Value(s) -
Parameter #1(CF_SQL_BIT) = YES

qGetLangs (Datasource=WaterWays, Time=0ms, Records=1) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\inc_page_head.cfm @ 23:38:54.054
			SELECT language_key, language_abbr
			FROM language
			WHERE language_key = ?;
		
Query Parameter Value(s) -
Parameter #1(CF_SQL_INTEGER) = 1

qGetLangs (Datasource=WaterWays, Time=0ms, Records=8) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_queries.cfm @ 23:38:54.054
	SELECT DISTINCT L.language_key, L.language_name, L.language_abbr
	FROM  language L
qGetLangs (Datasource=WaterWays, Time=16ms, Records=8) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc @ 23:38:54.054
			SELECT DISTINCT L.language_name, L.language_key, L.language_abbr
			FROM Pages P 
				INNER JOIN pagesVslanguage PL ON P.Page_Key = PL.Page_key 
				INNER JOIN language L ON PL.language_key = L.language_key
			WHERE (P.Page_Extension = ?) 
				AND (P.Page_Archived = ?) 
				AND (P.Page_Deleted = ?)
				AND (P.Page_Status = ?)
		
Query Parameter Value(s) -
Parameter #1(CF_SQL_VARCHAR) = ComplaintsProced
Parameter #2(CF_SQL_BIT) = NO
Parameter #3(CF_SQL_BIT) = NO
Parameter #4(CF_SQL_INTEGER) = 1

gget_page_info (Datasource=WaterWays, Time=32ms, Records=1) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc @ 23:38:54.054
			SELECT P.Page_Key, P.Page_Identity, P.Page_Extension, P.Page_ContentExpires, P.Page_OrigDate, P.Page_DateCreated, P.Page_Url, P.Template_Key, 
                      P.Property_Key, P.Website_Key, P.User_Key, P.AltUser, P.ViewCount, U.UserFirstName, U.UserLastName, U.User_Key, PP.*, S.*, 
                      MP.Page_Name, MP.Page_Title, MP.Page_Description, MP.Page_Keywords, 
                      MP.Page_SubjectCategory, MP.Page_Coverage, MP.Page_Content
			FROM  Pages P 
				INNER JOIN UserPrivileges UP ON P.Page_Approval = UP.UserPrivilege_Key 
				INNER JOIN Structure S ON P.Page_Key = S.Page_Key 
				INNER JOIN Properties PP ON P.Property_Key = PP.Property_Key 
				INNER JOIN Users U ON P.User_Key = U.User_Key 
				INNER JOIN main_page MP ON P.Page_Key = MP.Page_Key
			WHERE  
				 (P.Page_Status = ?) 
				AND (UP.UserPrivilege_Order = ?) 
				AND (P.Page_Archived =  ?) 
				AND (P.Page_Deleted = ?) 
				AND (P.Page_Extension = ?) 
				AND (MP.language_key = ?)
				
				AND (P.page_contentexpires > ? OR page_contentexpires IS NULL)
			
Query Parameter Value(s) -
Parameter #1(CF_SQL_INTEGER) = 1
Parameter #2(CF_SQL_INTEGER) = 1
Parameter #3(CF_SQL_BIT) = NO
Parameter #4(CF_SQL_BIT) = NO
Parameter #5(CF_SQL_VARCHAR) = ComplaintsProced
Parameter #6(CF_SQL_INTEGER) = 1
Parameter #7(CF_SQL_DATE) = {ts '2008-12-01 00:00:00'}

qGetContacts (Datasource=WaterWays, Time=0ms, Records=0) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_queries.cfm @ 23:38:54.054
				SELECT C.contact_key, C.contact_name, C.contact_business_name, C.contact_email_address
				FROM CONTACT C 
					INNER JOIN PagesVsContact PC ON C.contact_key = PC.contact_key
					INNER JOIN CONTACTVSDEPLOYMENT CD ON C.contact_key = CD.contact_key
				WHERE CD.deployment_key = ?
					AND PC.page_identity = ? 
Query Parameter Value(s) -
Parameter #1(CF_SQL_INTEGER) = 1
Parameter #2(CF_SQL_VARCHAR) = WatWayIre-CMS-9DB4D428-BF4A-EF0E-2D32038475931D0C

qGetlinks (Datasource=WaterWays, Time=0ms, Records=0) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc @ 23:38:54.054
			SELECT L.link_key
			FROM LINK L 
				INNER JOIN LINKVSDEPLOYMENT LD ON L.link_key = LD.link_key
				INNER JOIN pageVsLink PL ON L.link_key = PL.link_key
			WHERE LD.deployment_key = ?
				AND PL.page_identity = ?
		
Query Parameter Value(s) -
Parameter #1(CF_SQL_INTEGER) = 1
Parameter #2(CF_SQL_VARCHAR) = WatWayIre-CMS-9DB4D428-BF4A-EF0E-2D32038475931D0C

qGetPubs (Datasource=WaterWays, Time=0ms, Records=0) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\components\page.cfc @ 23:38:54.054
			SELECT P.publication_key
			FROM  PUBLICATION P 
				INNER JOIN  PagesVsPublication PP ON P.publication_key = PP.PUBLICATION_Key 
				INNER JOIN PUBLICATIONVSDEPLOYMENT PD ON P.publication_key = PD.PUBLICATION_Key
			WHERE PD.deployment_key = ?
				AND PP.page_identity = ?
				AND (P.publication_embargodate <= getdate() AND (P.publication_killdate >=  getdate() OR publication_killdate_active = 0))
		
Query Parameter Value(s) -
Parameter #1(CF_SQL_INTEGER) = 1
Parameter #2(CF_SQL_VARCHAR) = WatWayIre-CMS-9DB4D428-BF4A-EF0E-2D32038475931D0C

qCheckIfVersion (Datasource=WaterWays, Time=0ms, Records=0) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_queries.cfm @ 23:38:54.054
				SELECT 	*
				FROM	Versions
				WHERE	Versions.Version_Page_Key = 1068 
qGetbanners (Datasource=WaterWays, Time=0ms, Records=9) in D:\waterwaysireland\1.waterways.biznetservers.com\www_root\common\inc_banner.cfm @ 23:38:54.054
		SELECT banner_image
		FROM banner
		WHERE banner_show = ? 
Query Parameter Value(s) -
Parameter #1(CF_SQL_BIT) = YES


Scope Variables

Application Variables:
applicationname=WaterWays_FrontEnd_LIVE
lang=Struct (8)
language_list=EN,IR,FR,ES,NO,SC,IT,DE
CGI Variables:
AUTH_PASSWORD=
AUTH_TYPE=
AUTH_USER=
CERT_COOKIE=
CERT_FLAGS=
CERT_ISSUER=
CERT_KEYSIZE=
CERT_SECRETKEYSIZE=
CERT_SERIALNUMBER=
CERT_SERVER_ISSUER=
CERT_SERVER_SUBJECT=
CERT_SUBJECT=
CF_TEMPLATE_PATH=D:\waterwaysireland\1.waterways.biznetservers.com\www_root\index.cfm
CONTENT_LENGTH=
CONTENT_TYPE=
CONTEXT_PATH=
GATEWAY_INTERFACE=CGI/1.1
HTTPS=off
HTTPS_KEYSIZE=
HTTPS_SECRETKEYSIZE=
HTTPS_SERVER_ISSUER=
HTTPS_SERVER_SUBJECT=
HTTP_ACCEPT=
HTTP_ACCEPT_ENCODING=deflate, gzip, x-gzip, compress, x-compress
HTTP_ACCEPT_LANGUAGE=
HTTP_CONNECTION=close, TE
HTTP_COOKIE=
HTTP_HOST=www.waterwaysireland.org
HTTP_REFERER=
HTTP_USER_AGENT=ColdFusion
PATH_INFO=/section/article/page/ComplaintsProced/printfriendly/true/lang/1/content/none
PATH_TRANSLATED=D:\waterwaysireland\1.waterways.biznetservers.com\www_root\index.cfm
QUERY_STRING=
REMOTE_ADDR=84.23.9.163
REMOTE_HOST=84.23.9.163
REMOTE_USER=
REQUEST_METHOD=GET
SCRIPT_NAME=/index.cfm
SERVER_NAME=www.waterwaysireland.org
SERVER_PORT=80
SERVER_PORT_SECURE=0
SERVER_PROTOCOL=HTTP/1.1
SERVER_SOFTWARE=Microsoft-IIS/5.0
WEB_SERVER_API=
Cookie Variables:
CFID=13616671
CFTOKEN=71cfe30a942cc350-F4EB359E-94B1-3324-D41A0D34E286D3BD
Request Parameters:
adminpriv=1
application=Struct (1)
banner_default=banner1
banner_url=/images
bar_color=#537595
basehref=http://www.waterwaysireland.org/
breadcrumb=true
color_list=#E84D4D,#E8BB4D,#4D77D6,#B1D64D,#9F68B1,#BC549D,#65ABAA,#3FD15B,#E8E34C
compname=Waterways Ireland
component_path=components
contactaddress=info@waterwaysireland.org
contacts_url=/index.cfm/section/contacts
customer_feedback=/index.cfm?section=customer
customerfrom=info@waterwaysireland.org
deployment_key=1
dsn=WaterWays
encrypt_key=124789547
event_url=/index.cfm/section/events
expire_days=7
faq_submit_url=/index.cfm?section=faqsubmit
faq_url=/index.cfm/section/faq
faqfrom=info@waterwaysireland.org
formformat=flash
formskin=haloBlue
h1=Site Page
icon_path=/icon
image_path=/uploads/images/
language_abbr=EN
language_key=1
mailport=25
mailserver=jim.biztechnet.com
map_events_no=5
map_url=/map
mappath=wiroot
masterdsn=WaterWaysMaster
mastersite=1
mastersiteurl=http://www.waterwaysireland.org
notsafeurllist=postcard,faqsubmit,customer
onrequest_path=
pagetitle=Waterways Ireland ePortal
parentkeylist=
printformat=PDF
printsize=A4
pub_path=/uploads/docs/pubs
publications_url=/index.cfm/section/publications
replaceand=/
replaceequal=/
replacequestion=/
resource_path=\resource_bundles\
session=Struct (10)
site_path=D:\waterwaysireland\1.waterways.biznetservers.com\www_root
site_url=http://www.waterwaysireland.org
siteemail=info@waterwaysireland.org
survey_menu_url=/index.cfm/section/surveys
survey_url=/index.cfm
thispage=/index.cfm/section/article/page/ComplaintsProced/printfriendly/true/lang/1/content/none
title=Complaints Procedure | Waterways Ireland ePortal
type_check=1
type_drop=4
type_radio=2
type_text=3
ultraseek=http://search.biznetservers.com
ultraseek_menu=/common
ultraseek_path=\verity
userlang=request.application.lang.EN.
videoclip_url=/video_clips
website_key=1
Server Variables:
COLDFUSION=Struct (8)
OS=Struct (5)
Session Variables:
banner=banner9.jpg
cfid=13616671
cftoken=71cfe30a942cc350-F4EB359E-94B1-3324-D41A0D34E286D3BD
content=none
language_abbr=EN
language_key=1
sessionid=WATERWAYS_FRONTEND_LIVE_13616671_71cfe30a942cc350-F4EB359E-94B1-3324-D41A0D34E286D3BD
suffix=
surveys=Struct (0)
urltoken=CFID=13616671&CFTOKEN=71cfe30a942cc350-F4EB359E-94B1-3324-D41A0D34E286D3BD
user=Struct (0)
user_id=0
user_ip=84.23.9.163
user_loggedin=0
URL Parameters:
ARTICLE=0
CONTENT=none
LANG=1
PAGE=ComplaintsProced
PRINTFRIENDLY=true
REGION=0
SECTION=article
STARTROW=1
Debug Rendering Time: 94 ms